"Assessing The Needs, Optimizing The Means ... Fueling CRM Success Since 1993"

This is a brief description of the service ...

Client Retention … Many studies have confirmed that 70% of client attrition is usually due to neglect. Not because the product or service was to expensive or not up to par with the competition … Purely and Simply Neglect! Given that fact, Serex has created a  Client Retention Program that focuses on periodically contacting existing clients to find out how they are doing and what their experience is with your company. This function, again, for many companies, is dumped onto their Sales Reps to perform. This is a crucial function and in many cases it is important that it be done by the Sales Rep. However in many cases the  Sales Reps do not do it systematically with all clients and secondly it is invaluable for a third party to formally and systematically perform this discovery. In many cases relationship, neglect and service level issues are caught and rectified before they become catastrophic. Again, in most cases your company is better served by having you Sales Reps in front of new clients instead of old ones or on the phones leaving voice messages.

Send mail to serex-info@serexsfa.com with questions or comments about this web site.